How do I get in touch with my studio?

To better support our members and minimize distractions for our in-studio teams, all member inquiries are handled remotely through our member support team. Here’s how you can get the assistance you need:

  • Member Support & FAQ Portal: Many questions can be answered here, so we highly encourage you to start by checking this resource.
  • Plaky, Our AI Assistant: Engage with Plaky for quick answers and assistance on our website.
  • ONYX App: Message us directly through the app for personalized support
  • Email: Reach out to your respective studio via email for additional inquiries
  • In-Studio Visits: Visit your studio during business hours for on-site support.

Our support team typically responds within one business day.

Please note that we do not offer phone support at this time.

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